We are searching for technical product support specialists to join our team in Frederick, MD. You’ll work with our customer service team to provide world-class product support to our broad base of happy customers. Product support is a first-class member of our organization. Our customer service team and product developers work side-by-side, and both teams are key contributors to product design.
Our most important criterion is a strong cultural fit. We have a great culture and are proud to be guided by the faith-based principles of passion, humility, teamwork, and integrity. We have the innovative culture and customer focus of a startup, but we are a profitable and mature company with careful financial management and strong cash reserves. And instead of fighting traffic every day, you can work close to home in a great place to live!
If you (or anyone you know) are interested this position, please contact us at careers@highgear.com or click here: Apply Now
Compensation & Benefits
- Competitive salary based on qualifications and experience
- 401(k) with 4% match
- Life and disability insurance
- Heavily subsidized healthcare for you and your family, including dental and vision coverage
- Health Savings Account with a 2-for-1 contribution match up to IRS limits
- 24 days of flexible PTO per year
Activities/Deliverables
- Present a good face for HighGear
- Help customers with their questions and issues
- Troubleshoot server-side and client-side problems
- Write documentation
- Work with the team to ensure that we respond within 4 business hours to all requests during support hours and that we respond within one hour to emergency requests at all times
Essential Qualities
- Productive and fast, but not sloppy
- Gets things done and takes responsibility
- Focused on making customers successful
- Calm and friendly even when stressed
- Excellent communication skills
- Able to work under pressure, but prefers to balance the work so the pressure doesn’t happen
- Able to ask good questions to make sure they understand everything about a problem
- Willing to ask for help when you need it
- Must be willing to work in the Frederick office full time
- Must be a US citizen or permanent resident
- Must be able to pass a background check and drug test
Experience
- 3+ years of experience in software product support
- Nice to have: Experience supporting, selling, developing, or testing enterprise software
- Nice to have: Experience with workflow or business process management
- College degree not required, but relevant college experience will be considered
Principals only, no calls please. US citizens and permanent residents only, no temporary residents. EOE.