How To: Transition from JobTraQ X5 to X6
Our original plan for upgrading JobTraQ (now known as HighGear) X5 customers to X6 and the new visual workflow system was to automatically convert the existing workflow rules into single step processes in the new system. But because each X5 workflow rule was...
How To: Reference HighGear Software Developer Code Samples
We have published several free code samples for HighGear software developers. Web Form to Create and Edit Tasks Through the Web Service This sample uses the web service to display a Create Task or Edit Task form for any task type in your JobTraQ system. It can be used...
Troubleshooting: Your Database Server Unable To Find Default Backup Directory
At the start of each HighGear software upgrade, the upgrade tool creates a backup of your HighGear database in the database server's default backup directory. If you receive this error it means that the backup directory you have configured for your database server...
Troubleshooting: HighGear Login Fails, But Does Not Display Error Message
This error usually occurs when your browser's privacy or security settings are too restrictive. HighGear relies on temporary cookies to track login information. If your browser is set up to block these cookies, the system will successfully log you in, but will be...
How To: Fix Timeout Errors When Re-indexing the HighGear Database
Once each day, HighGear recalculates the indexes on all of its database tables, to ensure that the system performs consistently well when users are accessing it. To allow HighGear business process management software to recover if the database server is not working,...
How To: Allow HighGear to Gather Information About Database Timeouts
Sometimes, HighGear's database queries time out because of other activity that is slowing down the database server. When this happens, HighGear software can gather information about the other activity on the server so that our support team can analyze it for problems....
How To: Change The Time of Day That HighGear Recalculates The Indexes For Its Database
Once each day, HighGear software recalculates the indexes on all of its database tables. This ensures that the system performs consistently well when users are accessing it, but it does cause the server to run slowly for a few minutes while the indexes are updated. As...
How To: Change The Time of Day That HighGear Sends Notification Emails About Due and Overdue Jobs
Once each day, HighGear software sends an email to each user who has due or overdue jobs, to remind them that they need to complete those jobs. By default, it sends these emails at midnight. However, administrators have the ability to change the time of day that these...
How To: Change The Design of the HighGear Printouts
HighGear software allows system administrators to create a custom design template and specify that it should be used when printing tasks or projects. Configuring HighGear to use a custom template Navigate to the HighGear web folder (often, c:\inetpub\wwwroot\highgear)...
How To: Change the Design of the HighGear Email Notifications
HighGear software allows system administrators to create a custom design template and specify that it should be used when sending e-mail notifications. Configuring HighGear to use a custom template Navigate to the HighGear software web folder (often,...